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911 Communications (9C21)  Technical Certificate of Credit

The 911 Emergency Communications Operator Technical Certificate of Credit prepares students to receive emergency calls by telephone, radio system or computer-aided dispatch system. They will be prepared to question callers to obtain the information needed to determine an appropriate course of action such as requesting calls for service from law enforcement, fire, and other emergency services. This is a state certification program. Graduates will qualify for Georgia Peace Officer Standards and Training Council (POST) certification as a Communications Officer. This TCC will consist of four courses. Communications Officers are responsible for gathering critical information from callers and subsequently dispatching appropriate first responders. Students who successfully complete the program will earn a Communications Officer Certification through the Georgia Peace Officer Standards and Training Council.

Note: This TCC is currently only offered to senior students at Rockdale Career Academy through dual enrollment.

Occupational Courses (12 Credits)
Required Courses:
LETA 1000

This course introduces the concepts of effective communication and writing principles needed to be successful as an emergency communications operator. Emphasis is placed on interpersonal communications, public speaking, and technical writing. Topics include; verbal and non-verbal language, public speaking, voice skills, content and sound of speech, report writing, and written communication skills.

3
LETA 1100

This course is designed to introduce the student to the Communications Officer profession. Instruction is designed to help the student develop a working knowledge of the Communications Officer profession, to include the role and function of Communications Officers; the training standards expected of Communications Officers; the role of Communications Officers in the communications process; and how to manage the stress involved in managing multiple emergency calls simultaneously. This course includes study designed to reinforce important communications concepts, and includes practical exercises designed to test the students abilities to receive and document emergency calls, and manage the stress inherent to receiving emergency calls.

3
LETA 1101

This course is designed to address the fundamental principles of communicating with special needs populations, responding to crisis situations, and emergency management. This course also includes instruction in how to properly conduct radio broadcasts in a public safety setting. This course includes practical exercises designed to test the students abilities to receive and document TTY emergency calls, coordinate multiple emergency management agency responses, and properly broadcast radio messages to first responders.

3
LETA 1102

This course is designed to address the specific procedures used to dispatch emergency and non-emergency calls for service to law enforcement, emergency medical services, and fire services. This course also includes instruction on the communications officers role in relaying information related to terroristic activities to first responders. This course includes practical exercises designed to test the students abilities to properly transmit and document radio broadcasts sent to first responders.

3
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