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Computer Support Specialist (CS14)  Diploma

The Computer Information Systems – Computer Support Specialist program is a sequence of courses designed to provide students with an understanding of the concepts, principles, and techniques required in computer information processing. Graduates are to be competent in the general areas of humanities or fine arts, social or behavioral sciences, and natural sciences or mathematics, as well as in the technical areas of computer terminology and concepts, program design and development, and computer networking. Program graduates are qualified for employment as computer support specialist.

Curriculum Outline (55 hours)
Basic Skills (8 Credits) 8
MATH 1012

Emphasizes the application of basic mathematical skills used in the solution of occupational and technical problems. Topics include fractions decimals percents ratios and proportions measurement and conversion formula manipulation technical applications and basic statistics.

 3
ENGL 1010

Emphasizes the development and improvement of written and oral communication abilities. Topics include analysis of writing, applied grammar and writing skills, editing and proofreading skills, research skills, and oral communication skills.

 3
EMPL 1000

Emphasizes human relations and professional development in today*s rapidly changing world that prepares students for living and working in a complex society. Topics include human relations skills job acquisition skills and communication job retention skills job advancement skills and professional image skills.

 2
Occupational Courses (47 Credits) 47
COMP 1000

Introduces the fundamental concepts terminology and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include an introduction to computer terminology the Windows environment Internet and email word processing software spreadsheet software database software and presentation software.

 3
CIST 1001

Provides an overview of information systems computers and technology. Topics include: Information Systems and Technology Terminology Computer History Data Representation Data Storage Concepts Fundamentals of Information Processing Fundamentals of Information Security Information Technology Ethics Fundamentals of Hardware Operation Fundamentals of Networking Fundamentals of the Internet Fundamentals of Software Design Concepts Fundamentals of Software (System and Application) System Development Methodology Computer Number Systems conversion (Binary and Hexadecimal) Mobile computing.

 4
CIST 1130

Provides an overview of modern operating systems and their use in home and small business environments. Activities will utilize the graphical user interface (GUI) and command line environment (CLI This will include operating system fundamentals; installing configuring and upgrading operating systems; managing storage file systems hardware and system resources; troubleshooting diagnostics and maintenance of operating systems; and networking.

 3
CIST 1305

An introductory course that provides problem solving and programming concepts for those that develop user applications. An emphasis is placed on developing logic troubleshooting and using tools to develop solutions. Topics include: problem solving and programming concepts structured programming the four logic structures file processing concepts and arrays.

 3
CIST 1401

Introduces networking technologies and prepares students to take the CompTIA*s broad-based vendor independent networking certification exam Network +. This course covers a wide range of material about networking including local area networks wide area networks protocols topologies transmission media and security. Focuses on operating network management systems and implementing the installation of networks. It reviews cabling connection schemes the fundamentals of the LAN and WAN technologies TCP/IP configuration and troubleshooting remote connectivity and network maintenance and troubleshooting. Topics include: basic knowledge of networking technology network media and topologies network devices network management network tools and network security.

 4
CIST 1122

This course serves to provide students with the knowledge of the fundamentals of computer technology networking and security along with the skills required to identify hardware peripheral networking and security components with an introduction to the fundamentals of installing and maintaining computers. Students will develop the skills to identify the basic functionality of the operating system perform basic troubleshooting techniques utilize proper safety procedures and effectively interact with customers and peers. This course is designed to help prepare students for the CompTIA A+ certification examination.

 4
CIST 1601

This course provides a broad overview of information security. It covers terminology history security systems development and implementation. Student will also cover the legal ethical and professional issues in information security.

 3
CIST 2921

IT Analysis Design and Project Management will provides a review and application of systems life cycle development methodologies and project management. Topics include: Systems planning systems analysis systems design systems implementation evaluation and project management.

 4
CIST 1210
Prerequisite: CIST 1001

This course provides an introduction to the Oracle database management system platform and to Structured Query Language (SQL). Topics include database vocabulary normalization Oracle DML and DDL statements SQL Statements views and constraints.

 4
CIST 2129

This course provides a study of databases beginning with introductory topics and progressing through advanced development techniques. Topics include: advanced database concepts, advanced development techniques, data integration concepts, and troubleshooting and supporting databases.

 4
Choose Two Occupational Electives (8 Credits) 8
CIST 2212
Prerequisite: CIST 1210

This course enables thedatabase student to implement and administer Oracle databases. Topics include: oracle logical architecture and administration tools Oracle physical architecture and data dictionary views performance monitoring and database security.

 4
CIST 2214
Prerequisite: CIST 2212

This course introduces participants to the critical task of planning and implementing database backup and recovery strategies. Topics include Backup and Recovery Resource Management and Performance tuning Globalization Support and Diagnostic Tools.

 4
CIST 2216
Prerequisite: CIST 1210

This course enables the database student to integrate database content and theory. The student will use Oracle application development tools and utilities to create and manage realistic database development projects. Topics include SQL and PL/SQL Oracle Forms Database Reports and Integrated Database Applications.

 4
CIST 2431

This course introduces the UNIX/Linux operating system skills necessary to perform entry-level user functions. Topics include: history of UNIX/Linux login and logout the user environment user password change the file system hierarchy tree editors file system commands as they relate to navigating the file system tree UNIX/Linux manual help pages using the UNIX/Linux graphical desktop and command options. In addition the student must be able to perform directory and file displaying creation deletion redirection copying moving linking files wildcards determining present working directory and changing directory locations.

 4
CIST 2451

This course introduces the architectures, models, protocols, and networking elements that connect users, devices, applications and data through the internet and across modern computer networks - including IP addressing and Ethernet fundamentals. By the end of the course, students can build simple local area networks (LANs) that integrate IP addressing schemes, foundational network security, and perform basic configurations for routers and switches.

 4
CIST 2452
Prerequisite: CIST 2451

This course focuses on switching technologies and router operations that support small-to-medium business networks and includes wireless local area networks (WLANs) and security concepts. Students learn key switching and routing concepts. They can perform basic network configuration and troubleshooting, identify and mitigate LAN security threats, and configure and secure a basic WLAN.

 4
CIST 2411

Provides the ability to implement administrator and troubleshoot Windows Professional Client as a desktop operating system in any network environment.

 4
CIST 2412

Provides students with knowledge and skills necessary to install configure manage support and administer Windows Server. Topics include server deployment server management monitor and maintain servers application and data provisioning and business continuity and high availability.

 4
CIST 2413

Provides students with knowledge and skills necessary to install configure manage support and administer Microsoft Directory Services.

 4
CIST 2414

Provides students with knowledge and skills necessary to install configure manage support and administer a Microsoft network infrastructure.

 4
Choose One Office Productivity Elective (3 Credits) 3
CIST 2127

This course provides students with knowledge in word processing software. Word processing topics include creating, customizing, and organizing documents by using formatting and visual content that is appropriate for the information presented.

 3
CIST 2128

This course provides students with knowledge in spreadsheet software. Spreadsheet topics include creating and manipulating data, formatting data and content, creating and modifying formulas, presenting data visually, and collaborating on and securing data.

 3
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