Hospitality Operations Associate (HP31)  Technical Certificate of Credit

Provides the student with an overview of occupations in the hospitality industry. Emphasizes the various segments of each occupation and the interrelated responsibilities for customer service whichexist across the hospitality industry. Topics include: development of the hospitality industry, food and beverage services, hotel services, meeting and convention services, management*s role in thehospitality industry, and hospitality industrytrends. Provides the student with an overview of occupations in thehospitality industry. Emphasizes the various segments ofeach occupation and the interrelated responsibilities forcustomer service which exist across the hospitalityindustry. Topics include: development of the hospitalityindustry, food and beverage services, hotel services,meeting and convention services, management*s role in thehospitality industry, and hospitality industry trends.

Provides students with a study of food and beverage operations and management. Emphasis is placed on the successful operation of a food and beverage establishment. Topics include restaurants, owners, locations, and concepts; business plans, financing, and legal and tax matters; menus, kitchens, and purchasing; restaurant operations and management.

This courses focuses on the principles of good supervision and leadership as they apply to day-to-day hospitality operations. Topics include recruiting, selection, orientation, compensation and benefits, motivation, teamwork, coaching, employee training and development, performance standards, discipline, employee assistance programs, health and safety, conflict management, communicating and delegating, and decision making and control.