Microsoft Office Application Professional (MF41)  Technical Certificate of Credit

Introduces the fundamental concepts terminology and operations necessary to use computers. Emphasis is placed on basic functions and familiarity with computer use. Topics include an introduction to computer terminology the Windows environment Internet and email word processing software spreadsheet software database software and presentation software.

PREREQUISITE: BUSN 1100 OR THE ABILITY TO KEY 25 GWAM (gross words a minute)ON 3-MINUTE TIMINGS WITH NO MORE THAN 3 ERRORS. This course covers the knowledge and skills required to use word processing software through course demonstrations laboratory exercises and projects. Minimal document keying will be necessary as students will work with existing documents to learn the functions and features of the word processing application. Topics and assignments will include: word processing concepts customizing documents formatting content working with visual content organizing content reviewing documents sharing and securing content.

This course covers the knowledge and skills required to use spreadsheet software through course demonstrations laboratory exercises and projects. Topics and assignments will include: spreadsheet concepts creating and manipulating data formatting data and content creating and modifying formulas presenting data visually and collaborating and securing data.

This course covers the knowledge and skills to required to use database management software through course demonstrations laboratory exercises and projects. Topics and assignments will include: database concepts structuring databases creating and formatting database elements entering and modifying data creating and modifying queries presenting and sharing data and managing and maintaining databases.

This course covers the knowledge and skills required to use desktop publishing (DTP) software and presentation software to create business publications and presentations. Course work will include course demonstrations laboratory exercises and projects. Topics include: desktop publishing concepts basic graphic design publication layout presentation design and practical applications.

This course introduces the touch system of keyboarding placing emphasis on correct techniques. Topics include: computer hardware computer software file management learning the alphabetic keyboard the numeric keyboard and keypad building speed and accuracy and proofreading. Students attain a minimum of 25 GWAM (gross words a minute) on 3-minute timings with no more than 3 errors.

Introduces how to: design and transmit electronic communications; create graphics on-line; and insert animation and sound to computer-generated charts, graphs, and diagrams.

This course introduces the spelling pronunciation definition and usage of basic legal terms. The course broadly covers general law terms as well as specialized legal terminology. Topics include: word origins word building abbreviations and symbols correct spelling pronunciation and meanings of terminology related to the court system contracts family law real estate litigation wills/probate bankruptcy and other areas of the law.

Introduces records management concepts for use in any office environment. Topics include: Basic Records Management Concepts; Alphabetic, Numeric, Subject, and Geographic Filing; and Records Retention, Transfer, and Disposition of Records.

Provides skills and attitudes necessary to function effectively both professionally and interpersonally in the workplace. Topics include: health and wellness; exercise; stress, time, and money management; work ethics; wardrobe on the job; workplace communications; and business entertainment, travel, and international culture.

This course equips participants with the tools to communicate and interact more effectively in person, in writing and on the telephone with both internal and external customers. Participants also learn how to work in teams to create a collaborative environment for accomplishing goals. This course consist of the following: language of business, communication skills, working with information, business writing, team and collaborative skills, and resolving interpersonal conflict.

This course focuses on the skills needed to be effective in the corporate environment. The participants learn the importance of effectively managing time, stress and change as they relate to work behavior and quality of work. Topics include: time management, stress management, interview skills/job development, resume writing, and managing change.

This course emphasizes the importance of customer service throughout all businesses. Topics include: customer service challenges and problem solving; strategies for successful customer service; effective communication and dealing with difficult customers; empowerment, motivation, and leadership; customer retention and satisfaction measurement; and excellence in customer service. 

This course provides instruction in the concepts necessary for individuals to create and manage professional quality web sites. Topics include: Web Site Creation, Web Page Development and Design, Hyper link Creation, Test, and Repair, Integration, Web Site Navigation, and Web Site Management

Emphasizes essential skills required for the legal office. Topics include: legal terminology preparation of legal documents and correspondence ethics and legal office tasks.

Provide students with an overview of management concepts, styles, and skills. Topics include: management styles, leadership traits, ergonomics/workflow, communication channels, business ethics, supervisory techniques, and job performance evaluation techniques.