Business Management (MD12)  Diploma

Emphasizes mathematical concepts found in business situations. Topics include basic mathematical skills mathematical skills in business-related problem solving mathematical information for documents graphs and mathematical problems.

Emphasizes the application of basic mathematical skills used in the solution of occupational and technical problems. Topics include fractions decimals percents ratios and proportions measurement and conversion formula manipulation technical applications and basic statistics.

Emphasizes human relations and professional development in today*s rapidly changing world that prepares students for living and working in a complex society. Topics include human relations skills job acquisition skills and communication job retention skills job advancement skills and professional image skills.

Presents basic concepts within the field of psychology and their application to everyday human behavior thinking and emotion. Emphasis is placed on students understanding basic psychological principles and their application within the context of family work and social interactions. Topics include an overview of psychology as a science the nervous and sensory systems learning and memory motivation and emotion intelligence lifespan development personality psychological disorders and their treatment stress and health and social relations.

Develops a working knowledge of the laws of employment necessary for managers. Topics include: Employment Law the Courts Alternative Dispute Resolution (ADR) Discrimination Law Selecting Applicants Under the Law OSHA and Safety Affirmative Action At-Will Doctrine Right to Privacy Fair Labor Standards Act (FLSA) Family Medical Leave Act (FMLA) Workers Compensation Unemployment Compensation and National Labor Relations Act.

This course introduces the study of contracts and other legal issues and obligations for businesses. Topics include: creation and evolution of laws court decision processes legal business structures sales contracts commercial papers Uniform Commercial Code and risk-bearing devices.

This course provides students with theoretical and practical knowledge of the design and implementation of effective compensation and benefits programs. Topics include: compensation program development, legal requirements of employee benefit packets, effect of compensation on employee morale, current trends and practices in compensation and benefits, and calculation of compensation costs.

Provides a student with an overview of the relationship of rank and file employees to management in business organizations. The nature of the workplace the economic foundations of work organizations and the history of the relationship between management and labor is examined. The course acquaints the student with the principles of developing positive relationships between management and labor within the context of the legal environment governing labor relations. Topics include: the nature of the American workplace; the economic history of business organizations the historical roots of labor-management relations; adversarial and cooperative approaches to labor relations; the legal framework of labor relations; employee-employer rights; collective bargaining and union organizing processes; union and nonunion grievance procedures; international labor relations; and the future of labor-management relations in a changing economy. Case studies readings and role-plays are used to simulate workplace applications in labor relations.

Addresses the challenges of improving the performance and career potential of employees while benefiting the student in their own preparation for success in the workplace. The focus is on both training and career and personal development. Shows the student how to recognize when training and development is needed and how to plan design and deliver an effective program of training for employees. Opportunities are provided for the student to develop their own career plans assess their work-related skills and practice a variety of skills desired by employers. Topics include: developing a philosophy of training; having systems approach to training and development; the context of training; conducting a needs analysis; critical success factors for employees: learning principles; designing and implementing training plans; conducting and evaluating training; human resource development and careers; personal career development planning; and applications in interpersonal relationships and communication.

Develops a working knowledge of managing a retail business from a variety of perspectives with an emphasis on store management. The emphasis is on contemporary issues in retailing, particularly the process of supervising customer service and dealing with the changing demographics of retailing. An application focus on the use of information technologies, the internet, and electronic retailing is intended to give the student hands-on experience in retail management. Topics include: strategic retail management; store, non-store, and nontraditional retailing; retail human resource management; developing a customer-focused service strategy; managing customer service; retail operations and financial management; merchandise management; buying and inventory management; global, cataloging, and electronic retail management, information technology applications in retailing.

Provides students with knowledge and skills necessary for a manager or entrepreneur to develop and implement a business plan. Topics include: business/community compatibility, introduction to cash flow and break even analysis, development of product/service idea, determination of market feasibility, determination of financial feasibility, development of marketing strategy, development of operations outline, and application of financial concepts.

Familiarizes the student with the principles and methods of Quality Management (QM). Topics include: the history of quality control quality control leaders quality tools QM implementation team building for QM and future quality trends.

This course introduces the essentials of starting, managing, and growing a small business. Topics include: the role of the entrepreneur, pricing, advertising, financing, and layout of facilities, inventory control, staffing, purchasing, vendor selection, and relevant laws affecting small business.

This course focuses on supervision in the service sector with special emphasis on team building quality management and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision career development problem solving stress management and conflict resolution. Topics include: principles of service industry supervision team building customer service operations TQM in a service environment business software applications communication in the service sector introduction to information systems selling principles and sales management retail management and legal issues in the service sector.

Provides a basic understanding of project management functions and processes. Topics include: team selection and management; project planning definition and scheduling of tasks; resource negotiation allocation and leveling; project control monitoring and reporting; computer tools for project planning and scheduling; managing complex relationships between project team and other organizations; critical path methodology; and total quality management.