Human Resource Management Specialist (HRM1)  Technical Certificate of Credit

Provides a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include: employee relations principles problem solving and decision making leadership techniques to develop employee morale human values and attitudes organizational communications interpersonal communications and employee conflict.

This course is designed as an overview of the Human Resource Management (HRM) function and of the manager and supervisors role in managing the career cycle from organizational entry to exit. It acquaints the student with the authority responsibility functions and problems of the human resource manager with an emphasis on developing familiarity with the real world applications required of employers and managers who increasingly are in partnership with HRM generalists and specialists in their organizations. Topics include: strategic human resource management contemporary issues in HRM: ethics diversity and globalization; the human resource/supervisor partnership; human resource planning and productivity; job description analysis development and design: recruiting interviewing and selecting employees; performance management and appraisal systems; employee training and development: disciplinary action and employee rights; employee compensation and benefits; labor relations and employment law; and technology applications in HRM.

Develops an understanding of how fostering employer/employee relationships in the work setting improves work performance. Develops legal counseling and disciplinary techniques to use in various workplace situations. . Topics include: the definitions of coaching counseling and discipline; importance of the coaching relationship; implementation of an effective counseling strategy; techniques of effective discipline; and performance evaluation techniques.

Addresses the challenges of improving the performance and career potential of employees while benefiting the student in their own preparation for success in the workplace. The focus is on both training and career and personal development. Shows the student how to recognize when training and development is needed and how to plan design and deliver an effective program of training for employees. Opportunities are provided for the student to develop their own career plans assess their work-related skills and practice a variety of skills desired by employers. Topics include: developing a philosophy of training; having systems approach to training and development; the context of training; conducting a needs analysis; critical success factors for employees: learning principles; designing and implementing training plans; conducting and evaluating training; human resource development and careers; personal career development planning; and applications in interpersonal relationships and communication.

Develops a working knowledge of the laws of employment necessary for managers. Topics include: Employment Law the Courts Alternative Dispute Resolution (ADR) Discrimination Law Selecting Applicants Under the Law OSHA and Safety Affirmative Action At-Will Doctrine Right to Privacy Fair Labor Standards Act (FLSA) Family Medical Leave Act (FMLA) Workers Compensation Unemployment Compensation and National Labor Relations Act.

Provides a student with an overview of the relationship of rank and file employees to management in business organizations. The nature of the workplace the economic foundations of work organizations and the history of the relationship between management and labor is examined. The course acquaints the student with the principles of developing positive relationships between management and labor within the context of the legal environment governing labor relations. Topics include: the nature of the American workplace; the economic history of business organizations the historical roots of labor-management relations; adversarial and cooperative approaches to labor relations; the legal framework of labor relations; employee-employer rights; collective bargaining and union organizing processes; union and nonunion grievance procedures; international labor relations; and the future of labor-management relations in a changing economy. Case studies readings and role-plays are used to simulate workplace applications in labor relations.

This course introduces the study of contracts and other legal issues and obligations for businesses. Topics include: creation and evolution of laws court decision processes legal business structures sales contracts commercial papers Uniform Commercial Code and risk-bearing devices.

This course provides students with theoretical and practical knowledge of the design and implementation of effective compensation and benefits programs. Topics include: compensation program development, legal requirements of employee benefit packets, effect of compensation on employee morale, current trends and practices in compensation and benefits, and calculation of compensation costs.

This course familiarizes the student with the principles and techniques of sound leadership practices. Topics include: Characteristics of Effective Leadership Styles History of Leadership Leadership Models The Relationship of Power and Leadership Team Leadership The Role of Leadership in Effecting Change.

This course is designed to provide the student with an overview of the functions of business in the market system. The student will gain an understanding of the numerous decisions that must be made by managers and owners of businesses. Topics include: the market system, the role of supply and demand, financial management, legal issues in business, employee relations, ethics, and marketing.

Provides students with an overview of business ethics and ethical management practices with emphasis on the process of ethical decision-making and working through contemporary ethical dilemmas faced by business organizations managers and employees. The course is intended to demonstrate to the students how ethics can be integrated into strategic business decisions and can be applied to their own careers. The course uses a case study approach to encourage the student in developing analytical problem-solving critical thinking and decision-making skills. Topics include: An overview of business ethics; moral development and moral reasoning; personal values rights and responsibilities; frameworks for ethical decision-making in business; justice and economic distribution; corporations and social responsibility; corporate codes of ethics and effective ethics programs; business and society: consumers and the environment; ethical issues in the workplace; business ethics in a global and multicultural environment; business ethics in cyberspace; and business ethics and the rule of law.

Addresses the challenges of improving the performance and career potential of employees while benefiting the student in their own preparation for success in the workplace. The focus is on both training and career and personal development. Shows the student how to recognize when training and development is needed and how to plan design and deliver an effective program of training for employees. Opportunities are provided for the student to develop their own career plans assess their work-related skills and practice a variety of skills desired by employers. Topics include: developing a philosophy of training; having systems approach to training and development; the context of training; conducting a needs analysis; critical success factors for employees: learning principles; designing and implementing training plans; conducting and evaluating training; human resource development and careers; personal career development planning; and applications in interpersonal relationships and communication.

Develops a working knowledge of managing a retail business from a variety of perspectives with an emphasis on store management. The emphasis is on contemporary issues in retailing, particularly the process of supervising customer service and dealing with the changing demographics of retailing. An application focus on the use of information technologies, the internet, and electronic retailing is intended to give the student hands-on experience in retail management. Topics include: strategic retail management; store, non-store, and nontraditional retailing; retail human resource management; developing a customer-focused service strategy; managing customer service; retail operations and financial management; merchandise management; buying and inventory management; global, cataloging, and electronic retail management, information technology applications in retailing.

Provides students with knowledge and skills necessary for a manager or entrepreneur to develop and implement a business plan. Topics include: business/community compatibility, introduction to cash flow and break even analysis, development of product/service idea, determination of market feasibility, determination of financial feasibility, development of marketing strategy, development of operations outline, and application of financial concepts.

Familiarizes the student with the principles and methods of Quality Management (QM). Topics include: the history of quality control quality control leaders quality tools QM implementation team building for QM and future quality trends.

This course introduces the essentials of starting, managing, and growing a small business. Topics include: the role of the entrepreneur, pricing, advertising, financing, and layout of facilities, inventory control, staffing, purchasing, vendor selection, and relevant laws affecting small business.

This course focuses on supervision in the service sector with special emphasis on team building quality management and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision career development problem solving stress management and conflict resolution. Topics include: principles of service industry supervision team building customer service operations TQM in a service environment business software applications communication in the service sector introduction to information systems selling principles and sales management retail management and legal issues in the service sector.